copluckinfotech

Refund Policy

Copluck Infotech Pvt. Ltd.

Effective Date: 07/02/2026

Copluck Infotech Pvt. Ltd. (“Company”, “we”, “our”, “us”) believes in maintaining transparency and fairness in all transactions. This Refund Policy outlines the terms and conditions under which refunds may be provided, in compliance with applicable Indian laws and banking regulations.

1. Scope of Services

This policy applies to payments made for:

  • Website & E-commerce Development
  • ERP Software
  • API Integration
  • Networking Services
  • Digital Marketing Services
  • Any other IT or software-related services provided by Copluck Infotech Pvt. Ltd.

2. Eligibility for Refund

Refunds may be considered only under the following conditions:

  • Duplicate payment made by the client
  • Payment made but service not initiated within the agreed timeline
  • Technical or operational failure directly attributable to the Company
  • Cancellation requested before project execution begins

3. Non-Refundable Cases

No refunds shall be provided in the following cases:

  • Services already delivered or substantially completed
  • Delay caused due to client’s failure to provide required information, content, or approvals
  • Change of mind after project commencement
  • Custom software, ERP, API, or tailor-made solutions
  • Digital marketing services once campaigns or ads have started
  • Third-party costs (domain, hosting, licenses, APIs, ad spend, payment gateway charges)

4. Partial Refunds

Partial refunds may be issued if:

  • Project is canceled midway due to valid reasons
  • Work already completed will be deducted on a pro-rata basis
  • Administrative and processing charges may apply

5. Refund Request Process

To request a refund, the client must:

  1. Submit a written request via email
  2. Mention invoice number, payment reference, and reason for refund
  3. Send the request to: support@copluckinfotech.com

Refund requests must be submitted within 7 days of payment unless otherwise stated in the service agreement.

6. Refund Processing Time

  • Approved refunds will be processed within 7–14 working days
  • Refunds will be made to the original payment method only
  • Processing time may vary depending on banks or payment gateways

7. Taxes & Deductions

  • GST or applicable taxes already paid to authorities are non-refundable
  • Bank or payment gateway charges are non-refundable

8. Cancellation Policy

  • Project cancellation must be requested in writing
  • Cancellation approval is at the sole discretion of the Company
  • Cancellation charges may apply depending on the project stage

9. Legal Compliance

This Refund Policy is governed by:

  • Indian Contract Act, 1872
  • Information Technology Act, 2000
  • Applicable RBI and banking regulations

Any disputes shall be subject to the jurisdiction of courts in India.

10. Contact Information

For refund-related queries, contact:

Copluck Infotech Pvt. Ltd.
📧 Email: support@copluckinfotech.online

Copluck Infotech Pvt. Ltd. reserves the right to modify this Refund Policy at any time without prior notice. Changes will be effective upon posting on the website.